Privacy Policy

This Privacy Policy describes how Experience Car Service Center Limited ("we," "us," or "our") collects, uses, and protects your personal information when you contact us or use our services. We are committed to safeguarding your privacy and ensuring that your personal information is handled in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Information We Collect

When you contact us by phone or email, we may collect the following information:

• Personal Information: Name, phone number, and email address.
• Vehicle Information: Make, model, and service requirements.
• Service Details: Records of communications, including details of your service requests and any additional notes provided by you.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide and manage our services as per your requests.
• To communicate with you regarding your service inquiries and bookings.
• To maintain internal records of completed services and customer communications.
• To improve our service quality and customer experience.

3. Sharing Your Information

We do not share your personal information with any third parties except when necessary to:

• Comply with legal obligations or protect our rights and safety.
• Facilitate payment processing or for other business purposes as required by law.

4. Data Security

We are committed to protecting your personal information. We implement appropriate physical, technical, and administrative measures to safeguard your information against unauthorized access, use, or disclosure. Despite our best efforts, no data transmission over the internet can be guaranteed as completely secure.

5. Retention of Your Information

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once personal information is no longer needed, it will be securely deleted or anonymized.

6. Your Rights

Under the GDPR, you have the following rights:

• Access: Request access to your personal information held by us.
• Correction: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal information, subject to legal requirements.
• Restriction: Request restriction of processing your personal information in certain cases.
• Data Portability: Request a copy of your data in a commonly used format.
• Object: Object to processing your information for direct marketing purposes.

7. Contact Us

If you have any questions about this Privacy Policy or would like to exercise any of your rights, please contact us:

Experience Car Service Center Limited
115 London Road, Morden, England, SM4 5HP
Phone: +447362785316
Email: [email protected]

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.